Q: Are you distributor or manufacturer?
A: We are manufacturer. NOVA was established in 1997, one of the largest integration enterprise for smart logistics system and automated warehouse system. Business scope covers planning, design,manufacture,installation, maintenance and consulting services.
Q: What’s your trading terms?
A: 1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. 2) Lead time: normally in 15-35 days after deposit received. 3) Sample policy: samples are always available for each model. Samples can be ready in 7-15 days once payment received. 4) Shipping port: Shanghai / Nanjing China. 5) Discounts: we offer good discount for large quantity.
Q: How I can delivery my goods?
A: 1) Sea freight: we will update sea freight once we know your sea port where goods will be delivered. 2) Agent designated by client: please tell us the contact detail of your shipping agent and we will arrange to deliver the items.
Q: What is your service?
A: 1) Your inquiry related to our products or price will be replied in 12 hours. 2) Well-trained and experienced staffs to answer all your inquiries in fluent English. 3) OEM & ODM, any your customized racking we can help you to design product. 4) We have very experienced professional engineers to make best solutions. 5) Warranty: 10 years warranty, the broken parts will be replaced and sent to you.
Q: How to purchase your product?
A: Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → QC inspect → Pay balance → Shipping
Q: May I know the status of my order?
A: Yes. We will send you information and photos at different production stage of your order. You will get the latest information in time.